Rajawali55 takes every member's privacy seriously. This document clearly explains what data we collect, how it is used, and how we protect it. Your data belongs to you — we are simply its custodian.
This policy applies to all users accessing the Rajawali55 platform from Malaysia via the website or mobile device.
This Privacy Policy explains how Rajawali55 collects, uses, stores, and protects your personal data when you register for and use our platform. By creating an account or using any Rajawali55 service, you agree to this Privacy Policy. If you do not agree, please do not use our platform. This document should be read together with Terms & Conditions Rajawali55.
At Rajawali55, privacy is not just a word in a legal document — it is part of how we operate every single day. Since we launched in 2018, we have held firm to one straightforward principle: our players' personal data is collected only when necessary, used only for clearly defined purposes, and protected to the highest available standards.
We understand that when you register with Rajawali55 and share your phone number, payment details such as Touch 'n Go eWallet or DuitNow, and other information with us, you are placing your trust in us. We do not take that trust lightly. Every piece of information you provide is stored in a secure environment, protected by the same 256-bit SSL encryption used by Malaysia's leading banking institutions.
Rajawali55 has never sold, rented, or traded our members' personal data to any third party for marketing or commercial purposes, and never will. This is an absolute commitment we uphold without exception. When member data needs to be shared with a third party — for example, payment service providers processing your deposits or withdrawals via FPX, GrabPay, or Boost — it is done only to the extent necessary to complete the transaction, and those third parties are bound by strict confidentiality agreements with Rajawali55.
This Privacy Policy is written in Bahasa Melayu so that every Malaysian player can read and understand it with ease, without having to rely on translations that may not always be accurate. If you still have questions after reading it, our Bahasa Melayu-speaking customer support team is available to assist you via live chat or email.
The core principles that underpin how we manage every member's privacy
Rajawali55 collects only the data genuinely required to operate the platform and serve its players. Every piece of data collected has a specific purpose and is not used beyond that purpose.
256-bit SSL encryption protects all data moving between your device and Rajawali55's servers. Our server infrastructure is further secured by additional layers including firewalls and intrusion detection systems.
Rajawali55 has never sold, rented, or traded members' personal data to advertisers, data brokers, or any third party for commercial purposes. This is an absolute commitment with no exceptions.
You have the right to access, amend, or request the deletion of your personal data at any time. Rajawali55 provides a straightforward process for exercising these rights through our support team.
Your personal data is not stored indefinitely. Rajawali55 has a clear data retention policy — data is kept only for as long as necessary for operational or legal compliance purposes, then securely deleted.
In the event of a security incident involving member data, Rajawali55 is committed to notifying affected players promptly and taking all necessary steps to minimise the impact.
Rajawali55 collects your personal data through several means — directly when you register and fill in forms, automatically through your use of the platform, and occasionally from third parties such as payment providers. The following are the categories of data we collect:
Registration & Identity Data:
Financial & Transaction Data:
Technical & Usage Data:
Data We Do NOT Collect: Rajawali55 does not directly collect credit or debit card numbers — all financial transactions are handled by authorised third-party payment providers. We also do not collect biometric data, GPS location data, or any sensitive information unrelated to the platform's operations.
The data we collect is used solely for purposes related to operating the Rajawali55 platform and delivering services to you. We do not use your data for unrelated purposes without your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Creating and managing member accounts | Identity data, phone number | Contract performance |
| Processing deposits and withdrawals (MYR) | Financial data, payment methods | Contract performance |
| Identity verification and fraud prevention | Identity, transaction and technical data | Legitimate interest, legal compliance |
| Providing customer support | Identity data, account history | Contract performance |
| Sending account-related notifications | Phone number, email | Legitimate interest |
| AML compliance and regulatory requirements | Identity and transaction data | Legal compliance |
| Improving the platform and user experience | Technical and usage data (anonymised) | Legitimate interest |
| Responsible gambling management | Betting history, usage patterns | Legitimate interest, player protection |
Rajawali55 will not use your data for third-party marketing purposes or add you to any advertising list without your explicit consent. Promotional communications from Rajawali55 itself – such as bonus notifications and the latest promotions – are part of the platform service and can be unsubscribed from at any time.
Rajawali55 does not sell, rent, or share your personal data with third parties for their own commercial purposes. That said, in the course of normal platform operations, certain categories of third parties may require access to specific data within strictly limited and controlled parameters:
Payment Service Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), or any other accepted payment method, the necessary transaction information will be shared with the respective provider solely for the purpose of processing the transaction. These providers have their own privacy policies and are bound by Malaysian financial compliance requirements.
Game Providers: Game providers such as Evolution Gaming, Pragmatic Play, and others may receive session information required to operate the games. This data is typically in the form of session IDs and does not include your full name or financial details.
Technology Service Providers: Companies that assist Rajawali55 in managing technical infrastructure – such as cloud services, cybersecurity, and analytics – may process technical data under strict confidentiality agreements with Rajawali55.
Legally Required Disclosure: Rajawali55 may be required to disclose your information to government authorities or relevant regulatory bodies if mandated by Malaysian law or a court order. In such situations, we will endeavour to notify you beforehand where permitted to do so.
All third parties that receive data from Rajawali55 are bound by data protection agreements that prohibit them from using that information for any purpose other than what has been specified, or from sharing it with other parties without Rajawali55's consent.
Protecting your data is more than a legal obligation for Rajawali55 – it is a moral responsibility to every member who has entrusted us with their personal information. That is why we invest seriously in high-grade security infrastructure to keep your data safe at all times.
Security Layers We Use:
Shared Responsibility: While Rajawali55 implements all reasonable security measures, the safety of your account also depends on your own actions. Please use a strong and unique password, never share your login credentials with anyone, and always log out after each session — especially when using a shared device.
If you suspect that your Rajawali55 account has been accessed without authorisation, or if you receive any suspicious communication purporting to be from Rajawali55, please contact our support team immediately via live chat or email at support@rajawali55.site.
Rajawali55 uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and understand how members use our platform. Cookies are small text files stored in your browser when you visit the Rajawali55 website.
Below are the types of cookies we use:
Managing Your Cookies: You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Rajawali55 platform — particularly essential cookies. Refer to your browser's documentation for guidance on managing cookies.
Rajawali55 does not use cookies to track your activity on other websites or to build marketing profiles about you. Our cookies are strictly limited to use within the Rajawali55 platform.
As a Rajawali55 member, you have clear rights over your personal data. We are committed to respecting those rights and making it easy for you to exercise them. Here is what you are entitled to and how to go about it:
You have the right to know what personal data we hold about you and to obtain a copy of it. Contact our support team to submit an access request.
If any of your data is inaccurate or out of date, you have the right to request a correction. You can update your basic information directly in your account settings.
You may request the deletion of your personal data under certain circumstances — for example, when closing your account. Some data may need to be retained for legal compliance purposes.
You have the right to object to the processing of your data for certain purposes, including marketing communications from Rajawali55. You may unsubscribe at any time.
In certain circumstances, you have the right to receive your data in a machine-readable format for transfer to another platform where applicable.
In certain circumstances, such as disputes over data accuracy, you may request that Rajawali55 temporarily restrict the processing of your data while the matter is under investigation.
To exercise any of the rights above, contact the Rajawali55 support team by email at support@rajawali55.site stating the right you wish to exercise along with any relevant information. We will process your request within a reasonable timeframe, not exceeding 30 days from the date we receive your complete request.
Limits on the Right to Erasure: While you have the right to request data deletion, Rajawali55 may need to retain certain information for periods prescribed by law — for example, financial transaction records required for AML compliance and tax reporting. We will inform you of which data cannot be deleted and the reasons why.
Rajawali55 does not retain your personal data indefinitely. We have a clear data retention policy based on operational needs and applicable legal compliance obligations. Once the defined retention period expires, data is securely deleted or anonymised.
Retention Periods by Data Category:
Once data is no longer needed and its retention period has expired, Rajawali55 deletes or aggregates (combines without individual identification) that data. The deletion process uses secure methods to ensure the data cannot be recovered.
Servers & Data Location: Rajawali55 member data is stored on protected servers. Rajawali55 ensures that all cross-border data transfers are safeguarded with appropriate protection mechanisms and comply with applicable data protection requirements.
Right to Amend the Privacy Policy: Rajawali55 reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, applicable legal requirements, or improvements to our data protection practices. When significant changes are made, members will be notified via an in-platform notice or by SMS to their registered number, with sufficient advance notice before the changes take effect.
How We Notify You of Changes: The latest version of this Privacy Policy is always available on the rajawali55.site/privacy-policy. The date of the update is shown at the top of the document. We encourage you to review this page periodically. Continued use of the Rajawali55 platform after any amendments take effect will be considered acceptance of the revised terms.
Contact Us About Privacy: If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us at:
Our team will respond to privacy-related enquiries within 2–5 business days. For formal written requests concerning your rights (data access, deletion, and so on), please send an email with the subject line "Privacy Rights Request" so it can be properly handled by the relevant department.
Related Documents: This Privacy Policy should be read together with Terms & Conditions and Responsible Gambling Policy Rajawali55, which together form the complete agreement framework between you and our platform.
One of the most sensitive privacy areas for Rajawali55 players involves payment information. When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), we understand that you are sharing highly personal financial information.
Rajawali55 handles this with the utmost care. We do not store your full eWallet account details or bank account numbers in our systems. Instead, we retain only the minimum information needed to process withdrawals to the correct payment method — typically in masked number format.
All fund transfers on the Rajawali55 platform are governed by strict industry-standard security protocols. Every deposit and withdrawal transaction is logged and can be reviewed by members at any time through the transaction history in their account. This ensures full transparency over all fund movements within your Rajawali55 account.
The Rajawali55 support team will never ask for your account password, OTP code, or full payment method details via phone, WhatsApp, or email. If you receive any such communication claiming to be from Rajawali55, it is a fraudulent attempt — do not provide any information and contact us immediately to report it.
Rajawali55's Privacy Commitment: We do not sell your data. We do not share your information with advertisers. We use your data solely to operate the platform and serve you better. All data is protected with 256-bit SSL encryption. For further questions, please read Terms & Conditions or contact us at support@rajawali55.site. Rajawali55 is also fully committed to Responsible Gaming — your well-being is our priority.
Register a free account and enjoy over 1,200 games — Baccarat, jackpot slots, roulette, Sports Betting on the Malaysia Super League and EPL — on a platform that puts your security and privacy first.